Review by Oggs.com
Having long been with Microgaming, in March 2013, Ladbrokes announced a new partnership with Playtech, which would be starting with the launch of their “Vegas” tab on their website, but would eventually see the whole casino (including download casino and poker client) being switched over to run on Playtech’s casino software – more on that later in this review.
Ladbrokes are still in our opinion one of the best online gambling offerings out there, offering a comprehensive service to all their customers and well worth a try if you’ve not played there before.
Main Licence:- Gibraltar
Independent Certifications:- eCOGRA
Ladbrokes continues to be licenced by the jurisdiction of Gibraltar. Since we last reviewed their casino, the Gibraltar Regulatory Authority is no more, however, the function has been moved to the Ministry for Education, Financial Services. Gaming, Telecommunications and Justice and continues to be well regarded as a strong regulatory body for online gaming.
The payout percentages and randomness of their Random Number Generators are still independently reviewed by eCOGRA; the certificates of which are linked to at the bottom of Ladbrokes casino’s website.
You get additional peace of mind that from the fact that Ladbrokes is a public company (i.e. it’s listed on the stock exchange). Being a public company means that you can be sure that it’s a “proper” company, every year, the company and the companies that it owns will have to be audited (currently done by Ernst & Young – one of the top 4 accounting firms).
Main Software:- Playtech
Ladbrokes historically used Microgaming Software, but some time ago switched over to using Playtech. This software now powers their main casino as well as their live games such as Roulette and Blackjack.
The “Games” tab plays host to a variety of games (in Instant Play format) from other software providers. Games include popular classics such as Rainbow Riches, Davinci Diamonds and Wolf Run. Virtual games can also be found here to bet on, such as virtual horse races and dog races amongst others.
The thing about having a chain of real world shops all over the UK is that you don’t have to wait for a bank transfer to go through – you can just pop into any branch and deposit or withdraw cash from your account right then and there. Withdrawals are limited to £5,000 per day, but that’s only reasonable given that you’re walking in off the street.
If you don’t fancy leaving the house, there are of course plenty of other options to deposit or withdraw from the casino including: Credit and Debit cards, PayPal, Skrill, NETeller, bank transfer, Western Union and more… Timings for each method (for both deposit and withdrawal) are displayed within the detailed banking section.
Customer Support Team Availability:- 24/7
Customer service remains as previously reviewed. The customer support team are available 24 hours a day, 7 days a week through a variety of methods. Email, snail mail, and several free phone numbers as well as the detailed FAQ that is the first thing that pops up when you click on the help link. Again, only a live chat appears to be missing.
Ladbrokes has a great VIP program, where if you meet their wagering requirements you can get a whole host of benefits that aren’t available to regular customers. These include games with higher maximum bets (sometimes up to 10k!); exclusive promotions and deals; plus they’ll take you out on them! – past events have included the British Grand Prix, Wimbledon, the Grand National and more – definitely worth a look if you’re meeting the requirements or think that you might.
Ladbrokes has a fantastic reputation in the UK as one of the leading bookies, and has been around for a very long time indeed (my dad has had an account there for nearly 30 years which says a huge amount about their customer service over that time). They have brought this experience and more to the table with their online casino - highly recommended!
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