Review by Oggs.com
Modelling itself on a luxurious five star hotel, grandhotelcasino.com invites you to “check in”, relax and enjoy the experience of a real casino from the comfort of your own home. As you would expect from any top quality ‘hotel’, the welcome provided by the casino, is assured and informative. A brief video on the website’s homepage, introduces you to the casino ethos and the current bonuses on offer, this is fantastic given that it can often be difficult establishing what promotions are currently on offer at some other online casinos.
Grand Hotel Casino has an annual bonus package totalling £5560 (or your preferred currency), and a 100% match bonus on your first deposit of up to €150. You can even ‘try before you buy’ with a free no purchase bonus of €10 just for registering a ‘real money account’. At the time of writing, the casino are also running a ‘Monday Madness’ promotion, where if you make a deposit on a Monday, you will receive a further 20% bonus.
You can play the casino games via the super fast download or by using the flash version, which enables instant play and is great if you aren’t at your regular PC. The games are powered by the industry leading Microgaming and look fantastic and perform exceptionally well. Grand Hotel Casino offers more than 428 games; table games, video poker, progressive games, classic slots and video slots, and so you never miss out on which games are hot right now, they have a ‘most popular games’ feature on the website homepage.
Customer support is available 24 hours a day, seven days a week through free phone , Live Chat and E-mail. They also offer a fantastic facility called ‘Call Me Back’, where you fill in a form on the website and you can arrange, at a time convenient for you, for the customer support team to call you back.
Grand Hotel Casino also offers a loyalty reward scheme where one point is awarded for every $10 played. The loyalty scheme is run as a four tier system; blue, silver, gold and platinum. Where the rewards increase depending on the tier you are in. Platinum members can expect a personal VIP account manager and personalised gifts!
There are 18 different deposit options to choose from, including debit/credit card, Moneybookers and Paysafe Card. and 14 different withdrawal options. It does however take 24 hours for your withdrawal option to begin to be processed, so it may take a few days to receive your winnings.
Grand Hotel Casino has been trading since 2000, is licensed by the Kahnawake Gaming Commission and is fully approved by Ecogra.
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